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Archived: E-Zec Medical Transport North Staffordshire

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Inspection report

Date of Inspection: 21 February 2013
Date of Publication: 13 March 2013
Inspection Report published 13 March 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 21 February 2013 and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We looked at staff training records and were informed by the registered manager that training was tailored to meet the needs of the people using the service. This meant hospital training was offered such as on the wards and in accident and emergency. This ensured the staff understood the hospital environment and knew where people needed to go.

We saw that all staff completed first person on scene (FPOS) training as part of their mandatory training. This training included ensuring that people’s dignity was maintained regardless of the situation and that if possible, consent was gained before any transportation or treatment. We saw information on equality and diversity was available within the service which meant staff had access to information about how to support people in an individualised way.

We saw evidence that driving licence checks were carried out and recorded, and that registration for paramedics was checked on a regular basis. We also saw that all staff had a current criminal records bureau (CRB) check in place. This meant the necessary checks were in place to keep vulnerable people safe.

We were informed training for staff including first aid at work, fire safety, safeguarding, manual handling, infection control were up to date. This meant the provider had given staff the opportunities to gain the skills and knowledge needed to do their job.

Staff informed us that where possible they would wait for the person to offer consistency of care and minimise confusion and distress. Examples would include when people using the service required an X ray or magnetic resonance imaging (MRI) scan. This meant people’s transfers to and from the ward or the medical assessment unit were provided by the same member of staff. This would help to reassure people and the communication of personal information would be clear and understood.