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Archived: E-Zec Medical Transport North Staffordshire

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Inspection report

Date of Inspection: 21 February 2013
Date of Publication: 13 March 2013
Inspection Report published 13 March 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 21 February 2013 and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

The provider had systems in place for obtaining information about the needs of people using their transport. An online booking form was completed when people telephoned the provider to arrange transport. The forms were used to take account of people’s health and mobility needs. This meant the safety, and comfort of people was fully considered. We saw people’s needs were assessed and the service they received was planned and delivered accordingly.

We saw that clinical and medical conditions relevant during transport could be recorded on booking forms. We saw that these escorts included doctors and mental healthcare professionals. This meant people were transported with the necessary medical staff.

We saw that the first aid kits were audited regularly to ensure that they contained all the appropriate in date equipment. Each kit had a seal on it which had an identification number; this meant that once opened staff would know that the kit had been used.

The provider had an agreement with the trust for delivering high dependency transport services. They told us there were regular meetings with the staff from the trust to discuss various aspects of service delivery. We spoke with the trust regarding this and were informed by them that they had good working relationships. We were told, “We have daily contact to assess demand. They are very responsive and communicate well. They work with us in some unique circumstances.” We were also told, “We observe the quality of care and it has been wonderful. They talk to people to reassure them and explain where they are going, it is of a high quality.”

The nature of the service offered meant that paperwork regarding people using the service was not retained, or submitted at their destination. We were able to look at the templates used and they showed that the care and welfare of people was considered within the delivery of the service. This meant people’s individual needs were met.

The paperwork used when transporting someone within the vehicles was seen to include sections around consent, capacity, and patient demeanour. This ensured the staff had the information needed to monitor people’s health and welfare during their journey.

There was also paperwork for observations made during a journey which monitored their physical health. All of the paperwork completed stayed with the person using the service once their journey was completed so we were unable to look at completed forms. The registered manager confirmed a handover form was always given to the care team on arrival as an extra safeguard. This meant the care team were aware of the care and treatment delivered to people during transportation.