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Inspection report

Date of Inspection: 28 August 2013
Date of Publication: 21 September 2013
Inspection Report published 21 September 2013 PDF

Overview

Inspection carried out on 28 August 2013

During a routine inspection

We spoke with five people who used the service who told us that they were consulted about the care they were provided with and that their needs were met. One person said, �They (care workers) ask me what I need.� Another person said, "I do what I want and they (care workers) check I am alright." Another said, "I am happy here."

People told us that the care workers treated them with kindness and with respect. One person said, �Yes, they (care workers) are kind," Another person said, "I like them (care workers). They are nice to me."

We looked at the care records of four people who used the service and found that they experienced care, treatment and support that met their needs and protected their rights. We found that the service worked with other professionals involved in people's care. This meant that people were provided with a consistent service. We found that people were supported to take their medication at the times when they needed it.

We spoke with three care workers and looked at training records which showed that people were supported by care workers who were trained and supported to meet their needs.

We found that the provider had systems in place to assess and monitor the service provided. We found that people's concerns and complaints were acted upon in a timely manner.