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Inspection report

Date of Inspection: 22 December 2013
Date of Publication: 25 January 2014
Inspection Report published 25 January 2014 PDF

Overview

Inspection carried out on 22 December 2013

During a routine inspection

We were able to speak with six people who used the service, three relatives, three members of staff and the manager. Overall people who used the service were very satisfied with the service received. The three relatives we spoke with expressed their concerns about the absence of management at the service as they also provided management cover for another service. People told us that where they had raised concerns the service had responded quickly.

We spoke with six people about the care they received. One person told us, �The staff are very kind, I have a lovely girl who comes to help me.� Another person told us, �They are so nice, they make me smile.�

We found that the care plans did not always reflect the individual personal care needs of the person who used the service. We were not assured that the care planning always met individual needs. We found that through speaking with people and observing interactions between people and care staff that people were treated with dignity and respect. People�s independence and expressed wishes were also respected.

We found that people�s medication was being recorded and administered effectively and safely. We also found that the provider had an effective system to regularly assess and monitor the quality of service that people receive. However the service was not always clear on its purpose in providing personal care, this was because many people felt this was a care home and not a very sheltered housing accommodation.