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Inspection report

Date of Inspection: 4 June 2013
Date of Publication: 22 June 2013
Inspection Report published 22 June 2013 PDF


Inspection carried out on 4 June 2013

During a routine inspection

We spoke with ten people who were using the service on the day of our inspection. They all confirmed to us that they felt safe and that staff came quickly if they needed assistance. One person said, "I think the staff are lovely. Nothing is too much trouble." Another person told us, "The food is very good. There is always a choice." Two people suggested that they would like to have more daily chat with staff where possible.

We found that the manager was providing a week day food service, beyond the requirements of a supported living service. Eight people fed back to us that the food was very good and that they appreciated the opportunity to purchase food and eat in a communal environment. Our observations confirmed that people were supported to access nutritious food and plentiful fluids and choices were provided.

We spoke with five members of staff and noted that they all knew the potential signs of abuse and how to take action to prevent it. The service had dealt appropriately with recent safeguarding issues.

Staff had received refresher training in all mandatory topics and displayed a good knowledge of people's needs and how to meet them.