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Inspection report

Date of Inspection: 9 November 2012
Date of Publication: 7 December 2012
Inspection Report published 7 December 2012 PDF

Overview

Inspection carried out on 9 November 2012

During a routine inspection

Our inspection of 25 May 2012 found failings in the management of medicines and shortfalls in relation to safeguarding people using the service and supporting staff. Our return visit on 23 July 2012 found that the provider had made the required improvements in relation to the management of medicines. On this return visit we found that the provider had made the required improvements to achieve compliance with the regulations for safeguarding people who use services from abuse and supporting staff.

People told us that they were able to choose how they spent their time. Some people preferred to stay in their flats, where as other people chose to socialise with other tenants in communal areas of the service. We spent time talking with a group of people sitting in the dining area. They told us that they liked to meet every afternoon to play cards and talk to each other over tea and biscuits. They told us that they were happy with the service they received and were complimentary about the staff.

We spoke with four people to find out what it was like living in Sydney Brown Court. They told us that they were content living in the service. One person told us, "I am very happy here, I count my self very lucky to have found Sydney Brown Court�. One person commented, �I am very happy, the staff are good, they always turn up on time and they have never missed a visit�. However, one person told us that staff had missed their scheduled visits, on three separate occasions.