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Inspection report

Date of Inspection: 16 July 2014
Date of Publication: 28 August 2014
Inspection Report published 28 August 2014 PDF

Overview

Inspection carried out on 16 July 2014

During a routine inspection

We spoke with six people who used the service. We looked at five people's care records. Other records viewed included staff training records, risk assessments, tenants and staff meeting minutes and a selection of the services policies and procedures. This is a summary of what we found.

Is the service safe?

People who used the service told us they were treated with respect and dignity by staff. People told us they felt safe and that if they had any concerns they would raise these with staff or with the manager. People got the support they needed when they needed it and risks to people�s safety were identified and managed.

Is the service effective?

People received the care and support they required to meet their needs and maintain their health and welfare. People who lived at the service were included in making decisions about how the service was run. People's care and support had been reviewed and care plans regularly updated. Staff had been provided with up to date training in a range of topics including manual handling.

Is the service caring?

People who lived at the service and their relatives told us staff were caring and respectful. People were supported by attentive staff who were readily available to support them. We saw that staff showed warmth and familiarity in their one to one interactions with the people who used the service.

Is the service responsive?

People who lived at the service were listened to and their views were acted upon. People were asked to give feedback on their experience of the service. The registered manager did this, through the use of surveys and meetings. People�s feedback was then used to make improvements to the service.

Is the service well-led?

During our inspection we looked at the quality assurance systems currently in place at the service. We found that the provider had put in place both internal and external audits designed to monitor the quality of the service. We saw records which confirmed that the provider had an effective system in place to take account of comments or complaints relating to the service.