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Dr Stella Bicknell & Associates

All reports

Inspection report

Date of Inspection: 17 December 2013
Date of Publication: 18 January 2014
Inspection Report published 18 January 2014 PDF

Overview

Inspection carried out on 17 December 2013

During a routine inspection

People who used this dental practice told us that they were very pleased with the quality of the service provided. One person told us "it�s excellent. She is very gentle.�

People also told us that they were treated with respect and that treatments were clearly explained to them. One person said "absolutely everything is explained. They give you options when needed."

Suitable arrangements were in place for cleaning and sterilising dental equipment. We found that people were treated in a safe, clean and hygienic environment. People told us that they were happy with the cleanliness of the practice. One person said "it�s always clean.�

Staff received the training and support needed to provide a safe and appropriate service that met people's care and welfare needs. They were aware of their responsibility with regard to safeguarding any children or vulnerable adults who used the service.

People's records were accurate and up to date providing information about the advice and treatment that they had received. Records were securely stored to ensure that patient confidentiality was maintained.