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Wellesley House Dental Practice

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Inspection report

Date of Inspection: 18 December 2013
Date of Publication: 17 January 2014
Inspection Report published 17 January 2014 PDF | 76.71 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 December 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. They said they felt safe using the service and comfortable with all of the staff. People said there was always a nurse present with the dentist during the consultations. One person said "if I felt uncomfortable, I would ask someone else to be there". Children under 18 had to be accompanied by an adult when they used the service.

Staff were able to identify the signs of abuse and knew how to respond appropriately. All staff had attended recent training in safeguarding both children and vulnerable adults from abuse. The courses covered recognising risk factors, maintaining records, referrals and working with other relevant agencies. Staff understood the aspects of the safeguarding processes that were relevant to them. They said would raise any concerns about abuse with the senior practitioner. Contact details for the relevant departments within the local authority were displayed in an accessible area. The service had templates for making safeguarding referrals and a flow chart to be followed when making a referral. This meant staff knew how to raise concerns of abuse.

The service had policies about child protection and safeguarding vulnerable adults from abuse. Staff were required to read the policies and then sign a register to confirm they had done so. This helped to ensure staff were aware of the relevant issues around safeguarding and that their knowledge was up to date. This meant the service took appropriate steps to keep people safe.