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Wellesley House Dental Practice

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Inspection report

Date of Inspection: 18 December 2013
Date of Publication: 17 January 2014
Inspection Report published 17 January 2014 PDF | 76.71 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 December 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

People’s privacy, dignity and independence were respected.

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People expressed their views and were involved in making decisions about their care and treatment. They understood the care and treatment choices available to them. Comments included "they gave me all the information I needed", "they gave me quite a few options about my tooth" and "I feel I was well informed". People said the differences between the procedures or treatment options available on the NHS and privately were clearly explained. They were able to go away and consider their options before making a decision. The treatment plans included details about the treatment and diagrams where appropriate. They also included a breakdown of any applicable charges. This meant people were enabled to participate in making decisions about their care.

People said they were treated with consideration and respect. They said all staff were polite and discreet when discussing their treatment or financial matters. Comments included "they're very friendly" and "they're very nice". People said they were able to get through to the service easily by telephone and could get appointments at times that were suitable for their needs. One person said they were also offered a check-up, even though they had only attended to accompany their child. Wheelchair access to the service was limited due to a number of steps to the front door. However, we were told that people were directed to another service, owned by the same company, within the local area which had step free access. This meant people's diversity was respected.

People who used the service were given appropriate information and support regarding their care or treatment. Information leaflets were on display in the reception area. These gave information about staff, complaints and management of personal data. A screen in the reception area showed information about treatment options available and about maintaining oral health. This was presented in a way that was easy for children as well as adults to understand. People said they were given information about how to maintain good oral health. One person who had attended to have their dentures cleaned said "she (the dentist) gave me the name of a tablet to buy to clean my teeth at home". This meant people were supported to manage their own care.