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Archived: Highland View Dental Surgery Hornchurch

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Inspection report

Date of Inspection: 8 March 2013
Date of Publication: 3 April 2013
Inspection Report published 3 April 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 March 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff and received feedback from people using comment cards.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

None of the three patients who spoke with us said that they had ever had any reason to feel unsafe with staff working at the practice.

We asked for information and guidance that staff had access to if they became concerned about a child or vulnerable adult who was visiting the surgery. The surgery had guidance for staff which was most recently reviewed in December 2012. All staff had signed to confirm they had read and understood the guidance. Staff had received training in safeguarding vulnerable adults and children. When we asked if there had been any reason to report any concerns we were told that this issue had never arisen.

The surgery operated a chaperone policy which required that the parent or guardian of each child that visits remained with them during their consultation and treatment. The senior practice partner and a dental nurse gave us a detailed example of the way in which the practice considered mental capacity act requirements and how they recently put this knowledge to use for a patient.