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Inspection report

Date of Inspection: 11 April 2013
Date of Publication: 11 May 2013
Inspection Report published 11 May 2013 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 April 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

We saw there were written policies and procedures in relation to the safe and effective recruitment of suitable staff.

We saw evidence of General Dental Council (GDC) registration and registration numbers for the relevant staff. The GDC registration numbers for the dentists employed by the practice were displayed in the reception area.

The records we saw showed staff had Criminal Records Bureau (CRB) checks completed. We spoke to a new member of staff who told us that while they were waiting for their CRB check that they were not allowed to work unsupervised or in a clinical role. The manager confirmed this stating that a risk assessment had been conducted and as such the staff member would work under supervision in the reception until all relevant checks had been conducted.

The manager also informed us that for each new member of staff two references were required and any gaps in employment history were followed up before they began their employment.

Staff we spoke with told us about their induction. One member of staff told us, “The induction was great. I got lots of support and the chance to bond with the team.”

We saw that staff had been issued with staff handbooks and information about their individual roles and responsibilities. We also saw practice charts showing individual responsibilities and working relationships.