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Inspection report

Date of Inspection: 11 April 2013
Date of Publication: 11 May 2013
Inspection Report published 11 May 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 April 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People’s privacy, dignity and independence were respected.

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We spoke to three people who were patients at the practice who told us that the dentists and dental nurses always explained to them, in ways they understood, what their options were and what treatment was planned.

The staff showed us the computer system where discussions about treatment options were recorded. We were shown signed treatment plans that had been scanned onto the computer system which also included evidence of discussion of costs.

The patients we spoke to felt they were given enough information about their treatment options, and the relevant fees, which enabled them to make choices. One patient said, “I was given time and the information to decide what treatment I wanted…I was told about how much it would cost.”

There was a variety of information leaflets available to people both in reception and around the practice. These included information on making a complaint, general oral hygiene, the prevention of tooth decay, smoking cessation and practice information. The price lists for treatments were clearly displayed in the reception and patients were also given further information around dental care and pricing during their assessments.

The staff we spoke to told us that it was important for people to understand their treatment plan and general dental care. The dentist we spoke to explained how they used visual aids including a monitor placed next to the treatment chair and a tooth brushing model. She explained this was useful to explain to children in a way they understood.

Patients were asked on a regular basis to give their views about the service in a patient questionnaire survey. The results of these surveys were displayed within the reception area.

The patients we spoke to told us they had privacy when their treatment was carried out. The staff we spoke to had a good understanding of privacy, dignity and confidentiality and could give relevant examples. Reception staff explained to us that where confidential matters needed to be discussed then they would ensure this was done in the surgery and not in the reception area. This enabled them to maintain confidentiality.