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Inspection report

Date of Inspection: 11 July 2013
Date of Publication: 7 August 2013
Inspection Report published 07 August 2013 PDF

Overview

Inspection carried out on 11 July 2013

During a routine inspection

We found people were given appropriate information and were involved in making decisions about their treatment. People were protected from the risk of infection and were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. There was an effective complaints system available.

We spoke with three people who used the practice. They all said their treatment options and costs were explained so they could make informed decisions. People said they thought the surgery was clean and hygienic. People told us they found staff, friendly, respectful and polite. Everyone we spoke with told us they had never had to complain about the treatment or service they had received at the practice. However, they said if they had a concern they felt able to raise this with staff.