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Inspection report

Date of Inspection: 1 August 2013
Date of Publication: 4 September 2013
Inspection Report published 04 September 2013 PDF | 74.71 KB

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 1 August 2013, talked with people who use the service and talked with staff.

Our judgement

People were treated by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

We found that the practice had a recruitment and selection policy which detailed the application process. We also found procedures which contained information on background checks, entitlement to work in the UK and General Dental Council (GDC) registration. We found the provider had appropriate recruitment procedures in place.

We looked at the files of three members of staff and found evidence in all files checked that Criminal Records Bureau (CRB) checks had been carried out. We saw that for one person who was recruited in December 2012, the CRB check had been carried out prior to employment. We found the other two staff had been employed for a number of years; however both had subsequently received a CRB check during July 2011. This showed that the provider carried out checks to ensure the suitability of staff.

We found in two of the three files checked that staff had been employed through a local accredited training centre approximately 4-5 years ago. We were told that the training centre obtained references for these staff; however there was no record of references in the staff files checked. For the most recent starter we did find copies of two references obtained. These references did not indicate that the person was unsuitable for the post they had applied for.

We found in one of the three files checked that a curriculum vitae (CV) was available, however there was no CV or application form in the other two files checked. We spoke with the practice manager who told us that they would have received and checked a CV for these staff prior to employment; however a copy could not be located. The practice manager told us that for all future new starters a copy of the CV and copies of references would be kept in the staff files.

The practice manager told us that since 2012 they had asked new staff to complete a medical questionnaire. We saw in the file of the recent starter that a medical questionnaire had been completed. This showed that the provider had ensured that staff were physically and mentally fit to work within the practice.