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Inspection report

Date of Inspection: 1 August 2013
Date of Publication: 4 September 2013
Inspection Report published 04 September 2013 PDF | 74.71 KB

Overview

Inspection carried out on 1 August 2013

During a routine inspection

We spoke with two people who used the service. They told us they were happy with the service provided, were able to book convenient appointments and were aware of costs. One person said, “We are on Denplan and pay monthly so know what is covered and what we need to pay for.” Another person said, “The staff couldn’t be nicer, I am very happy with the service.”

We found that staff were polite and friendly and people who used the service were treated with dignity and respect.

We found that people were protected from the risk of infection as care was delivered in a clean and hygienic environment.

We found that there were appropriate arrangements in place for the recruitment of staff.

We found there was an effective complaints system in place at the home.