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Archived: Contemporary Dental

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Inspection report

Date of Inspection: 16 January 2014
Date of Publication: 20 February 2014
Inspection Report published 20 February 2014 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 16 January 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and reviewed information given to us by the provider.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

All but one employee had been employed in the practice before the provider was required to register the service. We saw that recruitment checks which included Disclosure and Barring Service (DBS (formerly CRB checks)) checks had been made for the dentists, the hygienist also had a CRB check. However other staff such as the dental nurses did not have DBS checks. We spoke with the practice manager about this; they told us they had received advice which stated DBS checks were not required for these staff. They told us they would apply promptly for the checks for all staff without DBS checks and continue to ensure staff were not left alone with patients.

We saw evidence of their General Dental Council (GDC) registrations as well as those for the qualified dental nurses. Professional indemnity was seen for the dentists, the hygienist and dental nurses. This meant the provider complied with current guidance for dental practitioners.

There were effective recruitment and selection processes in place. In all the files we looked at we saw there were copies of job offer letters or contracts and terms and conditions of the post. In the dentist and dental nurses files we looked at we saw evidence of their General Dental Council registration certificates and their continuous professional development records. We also saw copies of certificates relating to training undertaken by staff once employed; for example, Infection Control, First Aid, Health and Safety and Safeguarding vulnerable adults and children. This showed that new staff received the basic training required to ensure a safe working environment was maintained. This ensured that patients were supported by staff with the right skills to maintain safe care and treatment.

The dental nurses we spoke with told us about their recruitment process as well as how they were provided with induction training before commencing their job. For example one dental nurse told us how they spent four weeks undertaking basic induction training and working alongside existing staff. They told us the induction included safe working practices and their responsibilities regarding their new role and how they were mentored by more experienced nurses before supporting dentists alone. This meant that appropriate staff recruitment and induction support processes were in place. These also ensured staff were suitably skilled and knowledgeable about the support they offered.