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Archived: Contemporary Dental

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Inspection report

Date of Inspection: 16 January 2014
Date of Publication: 20 February 2014
Inspection Report published 20 February 2014 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 16 January 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and reviewed information given to us by the provider.

Our judgement

People’s privacy, dignity and independence were respected. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

Patient information about the service was provided in detail on the providers’ website. Information on display in the practice was limited. The information we saw on the website and the information we were provided with from the provider included cost of treatment, oral healthcare and policies such as their complaints procedure and data protection. We spoke with the practice manager about information for patients; they told us they would compile a file of information which they would place in their reception area. This meant patients had information available to them to support decisions about their care and treatment.

Patients who used the service understood the care and treatment choices available to them. All of the patients we spoke with told us how the dentist and hygienist both spent time with them before treatment commenced and discussed what was planned. We heard these discussions and saw how they took time to check the patient understood what was planned. In the records we looked at we saw the dental practitioners recorded the information they provided the patient and the choices that were available to them. These showed patients were involved in their treatment.

Patients expressed their views and were involved in making decisions about their care and treatment. In the patient records we looked at we saw notes which showed how the dentists involved patients in their treatment and planning. For example, where dental implants were being considered the course of treatment and the benefits and risks were documented for them. The patients we spoke with told us that they were able to take part in decisions about their care. For example, about whether to have a tooth removed or not.

Feedback from patients, practice surveys and comments showed how they had been involved with decisions about their care and treatment. For example, comments we saw stated, “Everything was explained clearly and the treatment plan showed how many times I needed to visit” and “I was given information about my dental health and what treatment I needed”. Other comments we saw stated; “Professional, friendly, relaxed, experienced practitioner”; and “I was particularly impressed with the care you took with getting the implant fitting just right”. These showed patients were able to express their views about the treatment they needed or received.

Patients’ diversity, values and human rights were respected. The reception layout and the way the reception staff interact with patients enabled them to maintain confidentiality on arrival at the practice. The practice manager told us an office adjacent to the waiting room was available if private discussions needed to take place away from the surgeries. When patients were taken into the surgeries we heard staff welcoming and reassuring them. Doors were closed. The staff understood the need for privacy, dignity and confidentiality, ensuring patient records were not on display in the surgeries or public areas of the practice. Patients told us about how staff talked to them in private, if appropriate. This meant patients’ privacy was respected.