We found that the service had a robust recruitment process. That process was designed to ensure that they only employed staff who were fit to work with vulnerable people. Staff told us they had training in safeguarding people from abuse as part of their induction training.
The provider had systems in place that enabled them to identify problems swiftly and act upon them to keep people safe at all times. This meant that the service was managed well.
People told us that they felt able to raise any issues with the manager or staff should they have any concerns. Staff talked of their awareness of how to keep people safe from harm. Staff told us about the training that the service had arranged for them so that they would recognise abuse and how to report it.
People told us that staff were punctual and reliable. They also told us that staff were always friendly and professional. One person said, 'They are just fine' and another said 'They always turn up on time'.
People we spoke with said their comments were listened to. A relative said that they would not hesitate to talk to staff if something was wrong.