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Inspection report

Date of Inspection: 27 March 2012
Date of Publication: 16 May 2012
Inspection Report published 16 May 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

Appropriate steps have being taken to help ensure that people who use the service are safeguarded from the risk of abuse.

User experience

People we spoke with said that any time they are in the treatment room there are always at least two members of staff present.

Other evidence

The dentist informed us that any time they treat a child, they insist on the child’s parent or guardian being present in the treatment room. Records indicated that staff undertake CRB checks. Staff we spoke with demonstrated a good understanding of their roles and responsibilities with regard to safeguarding issues.

Information was on display within the service about patient’s right to make a complaint. However, this did not detail what the process was, and what could be expected if a complaint was made, for example how long to wait for a response or resolution etc. We discussed this with staff, who agreed they would draw up such a guide that would be made available to patients.