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Inspection report

Date of Inspection: 27 March 2012
Date of Publication: 16 May 2012
Inspection Report published 16 May 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

Overall the service is meeting this outcome. People who use the service experience effective, safe and appropriate care and treatment that meets their needs and protects their rights.

User experience

People told us that any treatments are clearly explained to them, and they have the opportunity of asking questions if there is anything they do not understand.

Other evidence

We looked at the records of four patients chosen at random. These show that a written record is kept of treatments. Records also indicated a medical history is taken for patients. Patients we spoke with said that at each appointment the dentist asked them if there has been any changes to their medical history. We saw evidence in training records that the dentist keeps their clinical practice up to date.

The service has an emergency drugs kit, we examined this, and all medications were found to be in date. The dentist has undertaken training in emergency first aid and resuscitation.

Staff informed us that the service is able to provide treatment to people whose first language is not English. We were told that often a family member of the patient can speak English, and also that staff at the service can speak a variety of different languages. The service said they would contact the Primary Care Trust to provide an interpreter if necessary.