You are here

All reports

Inspection report

Date of Inspection: 27 March 2012
Date of Publication: 16 May 2012
Inspection Report published 16 May 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

Overall the service is meeting this outcome and ensures that the people using the service are respected and involved. Their dignity and privacy is upheld.

User experience

People we spoke with voiced positive views about this outcome. They said that staff always spoke to them in a friendly and respectful manner. They also said booking appointments was easy, and if they needed to see a dentist in an emergency, that was usually arranged for the same day they contacted the dentist.

Other evidence

We viewed the treatment rooms. These provide a private environment, so that any discussions about treatments are able to be held in private. Patients and staff said that consent is sought prior to treatment. Patient records indicated that this is the case, as patients sign consent forms. We saw that patients also sign forms to indicate that the costs of any treatments have been clearly explained to them.

The dentist informed us that if any person turns up seeking urgent dental treatment, they will endeavour to see them within 30 minutes, irrespective of whether they are registered with the practice or not. During our site visit we noted that a patient turned up at the service who did not have an appointment. We observed that the dentist was able to provide treatment to this person within 30 minutes of their arrival.