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High View Care Services Limited Good

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Inspection report

Date of Inspection: 12 September 2013
Date of Publication: 15 October 2013
Inspection Report published 15 October 2013 PDF

People should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)

Meeting this standard

We checked that people who use this service

  • Are in safe, accessible surroundings that promote their wellbeing.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 September 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People who use the service, staff and visitors were protected against the risks of unsafe or unsuitable premises.

Reasons for our judgement

The provider has taken steps to provide care in an environment that was suitably designed and adequately maintained. The provider’s health and safety policy stated they would ensure their premises and facilities were maintained to an acceptable standard to protect people, staff and visitors from harm. The care plans we looked at included health and safety assessments which covered areas such as fire safety, windows, floors, carpets and the use of a shower or a bath. This was done to ensure that where issues such as falls were identified, people were supported to remain safe. All the people we spoke with told us that they enjoyed living at the home because they had their own en-suite facilities which they felt was hygienic and promoted their privacy. People told us that they felt safe in the home because they had keys to their rooms and could lock the door from inside.

We saw that the home was visibly clean and the furniture was in a good condition. We found that a housekeeper was responsible for deep cleaning the house twice a week and this included people’s bedrooms. Staff we spoke with told us night staff were also responsible for maintaining the cleanliness of communal areas during their shift. People we spoke with told us that staff supported them to clean and tidy their rooms and that they felt the home was clean.

People were protected against the risk of fire. We saw that the provider had carried out weekly fire tests and monthly fire drills. Everyone we spoke with was aware of the actions to take in the event of an emergency and people were able to identify their emergency assembly point. Appropriate fire safety equipment was in place and this included fire door guards and smoke alarm detectors. We saw that each floor had a fire exit point that led to an outside stairway with clear direction to where people should assemble in the event of fire. A smoking shed was available for people to use to ensure that people smoked in a safe environment. Electronic equipment such as fridges, kettles and cookers had passed a portable appliance test (PAT).

The home manager told us that the provider had employed the services of a maintenance man who was responsible for repairing and updating the home to an appropriate standard. They told us that a gardener was responsible for maintaining the grounds People we spoke with told us that things were quickly repaired once they had been reported and the maintenance book we looked at confirmed this. The building had been adapted to meet people's needs. We saw that there were hands rails in communal areas on the ground floor and extra set of handrails were provided on the stairs to ensure that people’s mobility needs were met.