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High View Care Services Limited Good

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Inspection report

Date of Inspection: 12 September 2013
Date of Publication: 15 October 2013
Inspection Report published 15 October 2013 PDF


Inspection carried out on 12 September 2013

During a routine inspection

All the people we spoke with told us that they were happy living at the home. One person told us that it was the �best� home they had ever lived in and that they had en-suite facilities and staff were �friendly� and �polite�. Another person told us �I like it here because staff are good to talk with� and that staff had �plenty of time� for them. People told us that they were involved in their care planning and knew what support staff should provide.

We found that people using the service were adequately supported to achieve their goals. Each person had a care plan with relevant risk assessments and action plans in place to mitigate any potential risks. There were arrangements in place to ensure that people were protected against the risk of abuse. People were cared for in an environment that was safe and comfortable. There were enough qualified staff on duty to provide the appropriate support people required. We found that people's care and support plans, staff records and other records relevant to the management of the services were accurate and fit for purpose.