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High View Care Services Limited Good

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Inspection report

Date of Inspection: 11 January 2013
Date of Publication: 15 February 2013
Inspection Report published 15 February 2013 PDF | 89.52 KB

Overview

Inspection carried out on 11 January 2013

During a routine inspection

We saw that staff were respectful and involved people in making decisions about their day to day lives, including activities, meals, developing independence skills and in planning their future development. For example all of the people who lived at the home had experienced periods of mental and physical trauma, and were supported by counsellors who were employed by the provider to help them to improve their memory skills, and to engage in activities they wanted to, such as using computers, cooking and playing music.

We saw staff were regularly interacting positively with people who lived at the home, and sharing experiences in playing games such as pool and cards, and in chatting while preparing meals and snacks.

Care planning and reviews took place regularly with involvement from people, and had been signed as agreed by people who used the service or their representatives. People told us that they were always speaking with staff about things they needed to do, and that the staff were always very respectful and helpful.

We found that the staff understood people’s care needs and how to protect them from risk and harm. Staff had adequate training and supervision, and worked with people to develop their confidence and independence.

Appropriate checks were being done by the provider to ensure that the quality of people’s care was maintained.