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High View Care Services Limited Good

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Inspection report

Date of Inspection: 16 June 2014
Date of Publication: 26 September 2014
Inspection Report published 26 September 2014 PDF | 76.58 KB

Overview

Inspection carried out on 16 June 2014

During a routine inspection

We gathered evidence against the outcomes we inspected to help answer our five key questions. Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led?

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people using the service, the staff supporting them and from looking at records.

If you want to see the evidence supporting our summary please read our full report.

Is the service safe?

Safeguarding vulnerable adults from abuse procedures were robust and staff understood how to safeguard people they supported. People told us that they felt safe living at the home and that staff treated them well.

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

There was an out of hours on call system in operation to ensure that management support and advice for staff was always available.

Is the service effective?

We found that people’s health and care needs were assessed with them, and they were involved in writing their plans of care.

The provider employed an assistant psychologist and councillors. The assistant psychologist told us they provided advice to staff on how to support people with their behaviours and needs. The councillors encouraged people to tell their life history, build on relationships and partake in social and domestic activities.

Is the service caring?

We observed positive interactions between staff and people using the service during the course of our visit.

A person using the service said “The staff treat me absolutely wonderfully, they look after me properly. They talk to me about all the things I need, it’s all lovely jubbly.” A visiting relative said “I am very happy with this place. They talk to me about what my partner needs. The manager is very good and we communicate well.”

Is the service responsive?

There were regular residents meetings where people using the service were able to express their views and opinions about the home. The minutes from the last residents meeting indicated that the meeting was well attended and people using the service discussed their upcoming holidays, activities and health and safety issues.

A relative of a person using the service said knew how to make a complaint if they needed to. They said they had raised concerns with the registered manager in the past and these had resolved promptly and appropriately to their satisfaction.

Is the service well-led?

We found there were effective systems in place to regularly assess and monitor the quality of service that people received.

A visiting relative said “The staff are very good here. The manager in particular works very hard and is really committed to the home.”

Staff told us they enjoyed working at the home and they were well supported by the registered manager and the registered provider. They said they were up to date with their training and that they received regular supervision and an annual appraisal.