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High View Care Services Limited Good

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Inspection report

Date of Inspection: 23 March 2012
Date of Publication: 2 May 2012
Inspection Report published 2 May 2012 PDF | 51.81 KB

Overview

Inspection carried out on 23 March 2012

During a routine inspection

People we spoke with who used the service said they had been asked by the staff at High View about the support they needed. They said the staff were aware of how to support them, and that they were good at listening to them. They said they knew there was a care plan for them, and that they were happy that we examined it as part of the inspection.

They told us they had been visited by the home’s management before deciding to move in, to ask them about their care needs. They were also able to visit the home before making a final decision. They said they were able to ask staff when they needed help or advice and staff listened to them.

People who used the service told us the staff were respectful, and they felt safe when being supported. People said staff were very helpful and always were quick to sort out any problems they had. They said that they were very happy at the home, and that daily planning meetings each morning helped them to organise their day and to ask for the help they needed.

People who lived at the home said the therapeutic activities such as music and games provided in a separate room in the garden were very enjoyable and relaxing.