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Inspection report

Date of Inspection: 6 January 2014
Date of Publication: 7 February 2014
Inspection Report published 07 February 2014 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 6 January 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

We saw the provider's procedure for raising safeguarding alerts; this clearly explained how to report concerns and who to report them to. Staff we spoke with told us where the procedure could be found and that it was easily accessible to them.

We saw that the safeguarding of vulnerable adults policy and information relating to what to do if people had concerns regarding suspected abuse were displayed in the public areas. These contained contact details for the provider's head office, the Local Authority Safeguarding Team and the Care Quality Commission.

We viewed staff training records, which confirmed that all of the staff had attended Safeguarding of Vulnerable Adults training.

During our inspection members of staff we spoke with were able to identify the different types of abuse which demonstrated that they understood what constituted abuse or poor practice. They explained what they would do if they saw or suspected abuse.

We saw that there was an easy read version of the safeguarding of vulnerable adults policy available.

This meant that people who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.