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Inspection report

Date of Inspection: 6 January 2014
Date of Publication: 7 February 2014
Inspection Report published 07 February 2014 PDF

Overview

Inspection carried out on 6 January 2014

During a routine inspection

During our inspection we used different methods to help us understand the experiences of people who used the service. Where people were unable to tell us about their experiences, we used observation and noted people�s responses to staff. We saw that people appeared calm and relaxed in the presence of staff.

We saw that each person had their own unique communication plan which staff and other professionals used to support them in understanding people�s wishes and aspirations.

We saw that care plans and risk assessments were regularly reviewed with people who used the service or relatives if they were unable to fully participate. We saw that staff were knowledgeable about people�s needs and promoted their independence. During our discussions with staff we found that they had a good understanding and awareness of people�s care needs and preferences.

We saw that the provider had an effective recruitment and selection process in place.

We saw that there was a complaints policy and procedure in place which was in an easy read format. The staff were able to explain the complaints procedure. People who used the service told us they were aware of how and who to complain to.