We looked at staff records and found staff training had been provided in a number of areas. We also saw that the agency had a training plan in place to update any gaps in their staffs training. This helped to ensure that their staff had the appropriate skills and knowledge required to care for people effectively.
We saw that the agency had made good progress in this area and were now compliant.
People told us that the care was of a high standard and that in the main staff arrived on time. One person felt that there could be more flexibility with call times. Comments included "The staff are very good, they do very well" and "The agency are flexible and staff seem competent and friendly."
The agency had clear systems in place for supporting people with medication and staff were trained in the safe handling of medicines.
Not all staff had received sufficient training to enable them to carry out their roles effectively. All staff confirmed that they received good support and felt that morale was high. Staff told us "The new manager is very approachable and things are improving."
The agency had systems to monitor the quality of the service they provided and although some of these were in the early stages of implementation they had clear plans in place to make improvements. People told us they could raise concerns and could ring the office at anytime.
People told us they were happy with the staff who cared for them they said, 'They are a very caring staff' 'All the staff I have met are friendly and supportive.'
People also told us that they felt that staff respected their privacy and dignity whilst providing their care and support.