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Inspection report

Date of Inspection: 28 January 2014
Date of Publication: 22 February 2014
Inspection Report published 22 February 2014 PDF

Overview

Inspection carried out on 28 January 2014

During a routine inspection

During this inspection we spoke with the dentist, the practice manager, the dental nurse, the receptionist and four people who used the service.

All the people who used the service and who we spoke with told us that they had been coming to this dentist for many years. They all said it was the best practice they had been too. They told us that the dentist always explained what treatment was needed, the options for treatment and how much it would cost. One person said, �I feel fully informed and I am made to feel comfortable with the whole process�. Another person said �This practice is a very good practice. The dentist takes time to explain things to me, I hope he doesn�t retire any time soon�.

We found people�s records included detailed information about their treatment plans and they were securely locked away and not accessible to anyone who was not authorised access.

We found the practice had arrangements in place to deal with foreseeable emergencies. There were safeguarding policies that related to adults and children. People were protected from the risk of infection because appropriate guidance had been followed. We also found that there was an effective complaints system available.