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Archived: British Red Cross Worcester

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Inspection report

Date of Inspection: 14 January 2014
Date of Publication: 25 January 2014
Inspection Report published 25 January 2014 PDF | 75.51 KB

Overview

Inspection carried out on 14 January 2014

During a routine inspection

During our inspection we spoke with four members of full time staff, the registered manager and the operations Director. Some staff members were also volunteers who provided first aid and care support in their own time. We also spoke with three people who had used the service recently and looked at records and 13 patient record forms.

People who had used the service spoke positively about it. One person said: �They did their very best and I was extremely happy. They were very kind and reassuring.� Another person said: �They were on the ball, I was very grateful.�

People had been involved in the care and had been able to make choices about their treatment. Their human rights and dignity had been respected. We found that appropriate care and treatment had been planned and when necessary medical professionals had been contacted.

The provider had taken reasonable steps to ensure staff and volunteers had received appropriate training for their roles. Employed staff told us that they felt supported by their managers and had been given opportunities for development. Records had been maintained appropriately and stored securely. However, we found that training records did not always accurately record when staff and volunteers had received training.