Archived: Glenmarie Care Home

The inspection identified concerns with the homes care planning arrangements and care practices. We observed unsafe moving and handling procedures. These potentially placed both staff and the people being supported at risk of injury. There were no activities being organised to stimulate people. Most people we saw spent their time asleep in the lounge or with little contact from the staff on duty. We also identified concerns with the standard of accommodation being provided. Recruitment and medication procedures were also found to be unsafe.

Comments received from people we spoke with included:

'I visit three times a week at various times of the day. I have met most of the staff who I think are very caring. The home requires a lot of work but person operating the home is working hard to make improvements'.

'There has been an issue with lost clothes and sharing clothes with other residents''

'The staff are fine. They look after the poorly ones'.

'The meals are alright and I get plenty to eat. I have no complaints'.

However, the inspection identified concerns with the homes care planning arrangements and care practices. We observed unsafe moving and handling procedures. These potentially placed both staff and the people being supported at risk of injury. There were no activities being organised to stimulate people. Most people we saw spent their time asleep in the lounge with little contact from the staff on duty. We also identified concerns with the standard of accommodation being provided.

"I like to spend time in my room. The staff are very attentive and call to see if I am alright. Lots of cups of tea and biscuits. I have a call bell if I need them".

"The staff are very attentive and caring people. I was unwell recently and they responded very quickly to get me medical attention. I was so grateful to them".

"The meals are very good and we get plenty to eat".

"My mum has made lots of friends since she moved into the home. She likes the staff and I also find them very friendly. She's always very clean and well presented when I visit. I have no concerns or complaints about anything".

During our inspection we identified some concerns about how the building was being maintained. We also expressed concerns about the management arrangements in place and quality monitoring systems.