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Inspection report

Date of Inspection: 25 October 2013
Date of Publication: 13 November 2013
Inspection Report published 13 November 2013 PDF

Overview

Inspection carried out on 25 October 2013

During a routine inspection

We spoke to four patients, all of whom were very complimentary about the practice. They felt that they were treated with respect and dignity. They told us that they were informed about the choices, costs, alternatives and possible outcomes of their treatment. One patient told us, "I think they are excellent, my whole family comes here." Another said "I have been a patient here for about a year, I have no complaints". The other two patients were equally complimentary.

With people's permission we observed three consultations. We also looked at dental notes and other records kept by the provider.

People were given appropriate information and support regarding their care and told us they understood the choices available to them.

The provider had taken reasonable steps to identify the possibility of abuse and prevent it from happening.

People were protected from the risk of infection. They were cared for in a clean and safe environment.

The provider had effective systems to check and monitor the quality of their service. There were also systems to identify, assess and manage risks to the health, safety and welfare of people using the service and others.