• Dentist
  • Dentist

Archived: Warwick Lodge Dental Practice

44 Canterbury Road, Herne Bay, Kent, CT6 5DF (01227) 375592

Provided and run by:
Warwick Lodge Dental Practice

All Inspections

During a check to make sure that the improvements required had been made

The purpose of this review was to follow up on the compliance action made in respect of outcome 8 cleanliness and infection control following our planned inspection on 3rd July 2013.

During this review we reviewed the action plan sent to us by the provider and documentary evidence that the required audits and checks were now in place to comply with the regulations. We noted and found that improvements had been made with regard to the monitoring of systems designed to reduce the risks of infection. We now found the service to now be compliant. No further action with regard to the outstanding compliance action is planned.

3 July 2013

During a routine inspection

We found the surgery had a pleasant and friendly atmosphere, and the staff provided reassurance for people who were nervous. The practice gave people suitable information about the services available, and this was provided in a leaflet as well as verbally.

People with whom we spoke said that the dentists, hygienist, nurse and receptionist were 'Wonderful', and that they had no complaints about the staff or the service. One person told us 'I have been coming here for years, and I am fully confident in the care and treatment given. Another commented 'I cannot praise them highly enough. Everything about this practice is excellent.'

Although the practice was clean there were no records to show that audits had been completed regularly to help ensure and maintain good standards of hygiene as required by the Health Technical Memoranda 01-05: Decontamination in primary dental care practices (HTM 01-05) This document has been produced to assist all primary dental care services to meet satisfactory levels of infection control.

We found that the staff had systems in place to ensure that they kept up with required training subjects. Although the training for dealing with a medical emergency had lapsed, this year's training had been booked for the near future.

The practice enabled people to give feedback via, a suggestion box situated at the reception desk and through carrying out regular patient satisfaction surveys.