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Inspection report

Date of Inspection: 9 January 2013
Date of Publication: 13 March 2013
Inspection Report published 13 March 2013 PDF | 78.62 KB

Overview

Inspection carried out on 9 January 2013

During a routine inspection

We spoke with four patients who had received treatment on the day of our inspection. People commented "I am entirely happy with the excellent service provided" and "I cannot recommend my dentist highly enough, superb treatment. The staff here are very kind" They told us they were confident in the professionalism of the staff. One person told us "The dentist always explains what needs to be done and the cost of any treatment. They said "there are no hidden charges".

We found the provider met the outcomes we inspected and had systems in place to monitor their compliance We saw consent was sought from people appropriately before treatment began. Clear information was provided to people about treatment options and the various costs involved. People's medical and dental health needs were accurately documented. The practice was clean and hygienic and followed appropriate infection control procedures. Staff felt well supported by management and were offered appropriate training.