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Inspection report

Date of Inspection: 27 February and 2 March 2014
Date of Publication: 3 April 2014
Inspection Report published 03 April 2014 PDF | 95.72 KB


Inspection carried out on 27 February and 2 March 2014

During an inspection in response to concerns

We inspected Hillcroft Throstle Grove on 27th February 2014 and March 2nd 2014. These were unannounced responsive inspections because we had received information of concern regarding the staffing levels within the home the lack of activities available for people, training for staff and the care of people who exhibited behaviour that challenged the service. The home was previously found to be compliant when it was last inspected in September 2013.

The home has three Units, the Windermere Unit caring for elderly people with dementia type conditions. The Ullswater Unit is predominantly for people with nursing care needs. The Coniston Unit is for people who had behaviours that challenged the service. We spent time on each Unit observing care, talking with visitors and interviewing staff. We observed medication being administered.

Care plan records we looked at were found to be person centred and informative. Staff completed daily reports and these were updated frequently. The home worked in partnership with a range of professionals to meet people`s needs.

Although we saw that people were involved in some social and leisure activities in the home, the provider may like to note that these were limited. Meaningful activities stimulate and involve people and reduce anxieties and agitation.

Our discussions with staff showed us they were aware of their responsibilities regarding protecting people from the risks of abuse and how to report concerns. They were able to explain to us what to do in the event of any allegations or suspicion of abuse. This showed us the home had measures in place to protect people from the risks of abuse.

We observed staff giving people their medication. Medication was administered safely in the Ullswater and Windermere units but was not administered safely in the Coniston unit on both days we inspected.

We saw staff had enough time to meet people’s care needs and to provide some social interactions most of the time. However the provider may like to note that sometimes the deployment of staff could have been managed more effectively.

Staff we spoke with told us they felt supported by senior staff that they enjoyed their work and they received regular supervision.

The home had an effective system in place to identify, assess and manage risks to health, safety and welfare of people using the service and others.