You are here

All reports

Inspection report

Date of Inspection: 15 February 2013
Date of Publication: 29 May 2013
Inspection Report published 29 May 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 February 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and reviewed information given to us by the provider.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development. We saw evidence indicating that ongoing training and auditing were taking place, showing that the services provided were safe for both patients and staff. We noted that the provider was a specialist oral surgeon and attended many conferences both in the UK and other countries. We saw evidence of risk assessments being carried out and we saw certificates showing that the staff regularly attended courses to support their continuing professional development, and that this was encouraged and supported by the provider. We saw that this training was done between March and May 2012. It included training in medical emergencies, disinfection and decontamination, radiography and radiation and first aid.

We noted that all Human Resources (HR) policies and procedures were out-sourced to a recognised HR company. We could see staff induction records, registration certificates, indemnity records and ongoing training was in place. This company dealt with all records relating to job descriptions and contracts of employment.

Training was supervised and recorded by the practice manager. We saw records showing that staff received training on dealing with complaints, customer service and health and safety awareness. We also saw evidence that the practice received training on confidentiality and information governance. It was also seen that training was given in gathering patient feedback and analysing the results, which were then discussed at practice meetings. These were held every two weeks and we could see that the minutes were very comprehensive and wide ranging subjects discussed.

We noted that the induction checklist had been worked through and that appraisals had been done.

The staff indicated that they were well supported and that it was easy to raise an issue if required.