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Inspection report

Date of Inspection: 15 February 2013
Date of Publication: 29 May 2013
Inspection Report published 29 May 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 February 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and reviewed information given to us by the provider.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. We saw that medical histories were updated and kept in the patient record files. A specific treatment plan form with costs was provided for every patient to enable them to consider the treatment proposed and the costs involved. This showed that patient's were able to give an informed consent to treatment.

There were arrangements in place to deal with emergencies. Emergency medication was available along with emergency oxygen and appropriate kit. We saw evidence that the staff had undergone cardio pulmonary resuscitation training in August 2012. A robust checking system was in place to ensure all equipment and drugs were in-date. A defibrillator was not present.