• Dentist
  • Dentist

Archived: Whinmoor Dental Care

46 White Laithe Approach, Whinmoor, Leeds, West Yorkshire, LS14 2EH (0113) 273 1792

Provided and run by:
Mrs. Ana Claudia Campos Freitas Silva Guedes Caprichoso

Important: The provider of this service changed. See new profile

All Inspections

23 August 2022

During an inspection looking at part of the service

We carried out this announced focused inspection on 23 August 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment we usually ask five key questions, however due to the ongoing COVID-19 pandemic and to reduce time spent on site, only the following three questions were asked:

• Is it safe?

• Is it effective?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared to be visibly clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Some improvements were needed to the medical emergency medicines and equipment.
  • The practice had systems to help them manage risk to patients and staff. Systems to receive safety alerts could be improved.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.

Background

Whinmoor Dental Care is in Leeds and provides private dental care and treatment for adults and children.

There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for people with disabilities, are available near the practice.

The dental team includes one dentist, two dental nurses (one of whom was a trainee) and two receptionists (one of whom also manages the practice). The practice has one treatment room.

During the inspection we spoke with the dentist, one dental nurse and the receptionist manager We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Wednesday 9am to 1pm and 2pm to 6pm

Thursday 9am to 1pm and 2pm to 4pm

Friday 9am to 1pm and 2pm to 6pm

Saturday 9am to 1pm (1 or 2 Saturdays per month by appointment only)

There were areas where the provider could make improvements. They should:

  • Take action to ensure ongoing fire safety management is effective.

  • Implement an effective system for receiving and responding to patient safety alerts, recalls and rapid response reports issued by the Medicines and Healthcare products Regulatory Agency, the Central Alerting System and other relevant bodies, such as Public Health England.

15 May 2013

During a routine inspection

Patients spoke highly of the staff and the care and treatment they received. One person said that the provider was the 'Best dentist I have ever had.' They also said that she was 'Very good, she puts you at ease.' and was 'Patient and listens.

They told us that the provider took time to explain their treatment options to them and that they were given enough information about their treatment options to enable them to make an informed decision.

The provider carried out full assessments of people's dental needs and where appropriate referred patients for specialist investigation and advice. Patients told us that the provider always checked for any changes to their medication and carried out a thorough dental examination. Patients had individual treatment plans and were given information about the risk, benefits and costs.

The provider's premises were clean and well maintained. The patients we spoke with told us that the surgery always looked clean. The provider had put in place systems and procedures to protect people from the risks of healthcare associated infections. Good practice guidance had been followed.

The provider regularly monitored the quality of the service, sought the views of patients and assessed the risks to the health safety and welfare of staff, patients and others who visited the surgery.