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Broadway Dental Care - Cotswold Dental Limited

All reports

Inspection report

Date of Inspection: 5, 7 June 2013
Date of Publication: 4 July 2013
Inspection Report published 04 July 2013 PDF

Overview

Inspection carried out on 5, 7 June 2013

During a routine inspection

Our inspection was discussed and arranged with the practice a couple of days in advance. This was to ensure that we had time to see and speak with staff who worked at the practice, and people who were registered with the practice. We spoke with the practice manager, a dentist, a dental nurse, a trainee dental nurse and a receptionist. We also spoke on the telephone with six people who used the practice.

People who used the practice were very complimentary about the care and treatment they received. One person said the practice was: �First Class, I would recommend it�. People told us they were given information about their treatment and the dentist: �Told me everything I needed to know�. There was medication and oxygen available for medical emergencies and staff were trained to know what to do if a person became unwell at the practice.

The practice was clean, hygienic and very well organised. People we spoke with confirmed that this was their experience too. There were suitable arrangements for the cleaning, sterilisation and storage of instruments so that people were not placed at risk of infection.

The dental team were qualified and kept their professional training up to date as required by the General Dental Council so that they knew how best to support people. The provider had systems of audits in place to enable them to monitor the quality of the service provided. People were asked for their views about the practice and these were listened to.