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Inspection report

Date of Inspection: 14 June 2013
Date of Publication: 19 July 2013
Inspection Report published 19 July 2013 PDF

Overview

Inspection carried out on 14 June 2013

During a routine inspection

There were five people living at the Willows and we met with all of them during the course of our visit.

The people using this service had complex needs which meant they were unable to share direct views about their care. We therefore used observations and looked at care records to help us understand their experiences. We also looked at various records around the way the home was being run. We met with the deputy manager, four members of staff and a visiting professional.

We saw good interactions between staff and people who use the service. Staff were alert to changes in people's mood, behaviour and general wellbeing and knew how to respond to individual communication styles and body language.

A relative told us, �the home is fantastic, I have no concerns.� A visiting professional said, �The staff treat people well and are respectful.�

People's care records were person centred and up to date so that staff understood what people's needs were and how to support them. The staff showed understanding and insight into people's different needs and knew how to keep people safe. There were sufficient numbers of staff to meet people�s needs and provide individual support. Staff we spoke to told us that they liked working at the Willows and that they could discuss any problems with the manager.

The care provider had effective systems for assessing and monitoring the service they provided. There were appropriate arrangements in place to manage medicines.