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Inspection report

Date of Inspection: 9 August 2012
Date of Publication: 17 September 2012
Inspection Report published 17 September 2012 PDF


Inspection carried out on 9 August 2012

During a routine inspection

There were three people living at the Willows and we met with all of them during the course of our visit.

Due to their needs, the people that we met were unable to share direct views about the standards of care. In order to make judgements about the care that individuals received, we observed care practices; interactions with staff and tracked three people's records of care. Case tracking means we looked in detail at the care people receive. We also looked at various records in relation to the staff and the way the home was being run.

People living in the home have both learning and physical disabilities, some of whom have complex needs and limited communication abilities. During our visit people were offered choices, spoken to respectfully, made to feel involved and showed signs of well being when interacting with both the staff and other people using the service. Staff were attentive to individuals and were able to identify with the gestures and reactions that people gave, what these were likely to indicate and respond appropriately.

Plans of care were person centred, well created and closely reflected the specific needs of the person. This meant that staff had clear information on how to support their needs and lifestyles.

Before the Willows opened in June 2011, the staff team were given lots of training to enable them to meet people's needs and understand the way the service should be run. Staff told us that they were happy working at the home and felt well supported by the manager. They said there was good teamwork and a supportive atmosphere. Comments included, �the training is good and appropriate to our work.�

We saw that people were provided with a range of personalised and meaningful activities to meet both their specific physical needs and social interests. This extended to within both the home and local community.

The home was clean, safely maintained and furnished to comfortable standards. People had the right specialist equipment to promote their independence and meet both their physical and sensory needs.