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Archived: Hesslewood Lodge Dental Practice

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Inspection report

Date of Inspection: 1 November 2012
Date of Publication: 4 December 2012
Inspection Report published 4 December 2012 PDF | 81.85 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 1 November 2012, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

Patients who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

We spoke with the practice manager, one dentist and two dental nurses. Additionally we spoke with three patients, reviewed patient files and documents within the service. We reviewed the policies and staff training and knowledge in relation to safeguarding of patients from harm.

We saw there was a safeguarding children and adults’ policy available on the wall of the surgery. This included the telephone numbers of the patients to contact should an allegation of harm be raised.

When we looked at the staff training records we saw that staff had completed courses on child protection and the safeguarding of vulnerable adults (SOVA). All staff had provided a Criminal Records Bureau check (CRB) which recorded if the person held a criminal conviction that would prevent them from working with vulnerable patients.

When we spoke with staff they were aware of the signs and symptoms of abuse to look out for whilst treating patients. They were also clear on the actions they would take should a concern of this nature be raised.

Patients who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.