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Archived: Hesslewood Lodge Dental Practice

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Inspection report

Date of Inspection: 1 November 2012
Date of Publication: 4 December 2012
Inspection Report published 4 December 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 1 November 2012, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

Patients experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

We spoke with the practice manager, one dentist and two dental nurses. Additionally we spoke with three patients, reviewed patient files and documents within the service.

When we spoke with patients they all told us they were happy with the service they received and felt that it had met their dental needs. Patients told us they had never had to make a complaint and felt all the staff was “Excellent” and that if there was ever a problem they were “Very accommodating”. They told us that when necessary they had been referred to other dental or health professionals and had been guided by the practice when needing to seek additional separate treatment. Patients told us how they had been patients at the practice for a number of years. One family told us how they now lived in another country but returned to this practice for any dental treatment.

We saw that paper records were kept for each patient. These included the person’s medical history, a record of any treatment, a record of the equipment used and consent forms.

We saw that there was emergency equipment available within the practice to support patients should a medical emergency occur. We noted that the storage of some of these items was not secure and the provider completed a new risk assessment for this on the day of the visit. However the provider may wish to note that they must ensure that these items remain easily accessible to ensure there is no delay in the treatment of medical emergencies.

Patients experienced care, treatment and support that met their needs and protected their rights.