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Archived: Hesslewood Lodge Dental Practice

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Inspection report

Date of Inspection: 1 November 2012
Date of Publication: 4 December 2012
Inspection Report published 4 December 2012 PDF

Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Meeting this standard

We checked that people who use this service

  • Where they are able, give valid consent to the examination, care, treatment and support they receive.
  • Understand and know how to change any decisions about examination, care, treatment and support that has been previously agreed.
  • Can be confident that their human rights are respected and taken into account.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 1 November 2012, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

Before patients received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes

Reasons for our judgement

We spoke with the practice manager, one dentist and two dental nurses. Additionally we spoke with three patients, reviewed patient files and documents within the service.

We observed that there was a variety of information available to patients within the waiting area of the dental practice. This information included how to make a complaint and about the different schemes available for the paying of dental care. There were signs in makaton to assist patients who did not use words to understand information in the service. Additionally there were ‘spare’ pairs of glasses to assist anyone who had forgotten their glasses. Patients were able to use these to ensure they could read and understand any information provided to them at the practice. There was an information folder available to patients and an audio file. Additionally there were white boards in the surgeries that the dentists used to explain treatment options to patients.

Patients told us they felt they were always given the correct information about their treatment and this was in the correct format so that they could make an informed choice about the treatment that was best for them. All patients confirmed that they had been involved in the planning of their dental care and if necessary they had sought additional advice from the dentist. When we asked, patients they told us they felt respected when they visited the practice and that their information was kept confidential.

Patients told us they had seen their treatment plan and also signed this on behalf of their children when necessary. The practice manager told us how consent was gained from patients prior to treatment. This was verbally for routine treatment and examinations and in written format for larger treatment plans.

When we spoke with staff they told us how the dentist explained all treatment plans to Patients. If a person refused their treatment the dentist would discuss this with them.

Before patients received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes