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Inspection report

Date of Inspection: 20 May 2013
Date of Publication: 14 June 2013
Inspection Report published 14 June 2013 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 May 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

At the time of this inspection the registered dentist employed two part time dental nurses and one receptionist. On the day of our inspection the dentist, one dental nurse and the receptionist were working at the practice.

We found that the service had recruitment policies and procedures in place that the registered dentist followed when employing new members of staff. We checked the recruitment records which showed that the dentist and both dental nurses had professional registration with the General Dental Council (GDC). Copies of immunisation status and contracts of employment were in place.

We found that a Criminal Records Bureau (CRB) check (now known as Disclosure and Barring Scheme (DBS) check) was in place for the registered dentist. The dentist explained that no DBS checks had been undertaken for the dental nurses as he was aware that initial guidance had recommended that only the registered dentist required these checks, and the dental nurses did not work alone with patients. The registered dentist confirmed that DBS checks would be undertaken for both dental nurses.

We found that no written references had been obtained for either dental nurse at the time of their recruitment. The dentist explained that both dental nurses were known to the practice prior to their employment and verbal references were obtained. Both dental nurses had worked at the practice for over ten years. The dentist confirmed that written references would be obtained for any new employees.

We saw that the recruitment policy detailed that appropriate DBS checks and written references would be obtained routinely for any person being considered for employment at the practice.

We spoke with the dentist, the dental nurse working on the day of our inspection and the receptionist. All staff that we spoke with were clear about their responsibilities and had the relevant qualifications, knowledge, skills and experience to carry out their role.

Staff spoken with said that they undertook regular training to maintain and update their skills and knowledge. We saw records of individual’s continuing professional development (CPD) to evidence this.

Staff said that regular staff meetings were held so that they had the opportunity to discuss any relevant topics and we saw records of these to evidence this.

All of the staff spoken with displayed a high level of commitment to the practice. Their comments included; “I love my job. Patient care is important here” and “we all work well together. It is a good team and we all want to give the best.” Staff also said that the registered dentist was approachable and always listened to them.