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Inspection report

Date of Inspection: 20 May 2013
Date of Publication: 14 June 2013
Inspection Report published 14 June 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 May 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People who used the service told us they were happy with the care and treatment they received at the practice. We spoke with three people who were at the surgery for check ups or treatment. All spoke very highly about the care, support and treatment they had been given by the practice. Their comments included; “they are lovely here. They treat you like a friend, not just a patient. All my family come, they look after you well and are very good with children. They always take time with you.” “I have been a patient here for many years. I am confident the dentist is capable of working out any problems. They are pleasant and efficient, all the staff are,” and “the staff are always welcoming. I would recommend this practice. It is a very pleasant experience, as far as coming to the dentist can be.”

Records showed and people confirmed to us that they were involved in the planning of their treatment. We looked at three patients records during the visit. We found that people who used the service were asked to complete a medical history form and any changes to a person's medical condition were recorded. The records seen also indicated any known allergies so that the dentist was aware of this. People's needs were assessed and care and treatment was delivered in line with their individual treatment plan. Care and treatment was planned and delivered in a way that ensured people's safety and welfare. Information seen in records showed that each person was treated as an individual and a variety of treatment options were available to everyone.

One person we spoke with told us of a specific health issue they had. We found that staff were fully aware of this, and the person’s records detailed the specific issue so that full records were maintained and the person's safety was promoted.

We spoke with the dentist who told us that they updated each person's record immediately after their treatment. We saw from records that people had been given advice about diet, health and general well being. The records clearly demonstrated that treatment had been discussed with the patient, and their opinion and agreement had been sought. The dentist also told us that they arranged times needed for appointments based on individual patients. This demonstrated that planning and delivering care, treatment and support at the practice was patient centred.

There were arrangements in place to deal with possible emergencies. The practice had a defibrillator, an emergency drugs kit and oxygen available. The emergency equipment and first aid kit was stored securely and accessible to staff. Staff talked confidently about what to do in an emergency. Staff had received training in basic life support skills and cardiopulmonary resuscitation in the past 12 months.