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Reports


Inspection carried out on 13, 19 August 2014

During an inspection to make sure that the improvements required had been made

We spoke with one patient who told us that dentist, dental nurse were all very good, they always treated her with kindness, everything was explained to her and she was very happy with the service.

The provider had made suitable arrangements to ensure that staff had received clear guidance about the safeguarding of vulnerable adults and children. This meant that people who use the service were protected from the risk of potential abuse.

The provider had made arrangements to implement current infection prevention and control guidance in regards to decontamination room within the practice. This showed us that people who used the service were fully protected from the risk of cross infection.

There was a current audit framework in place and actions arising from previous audits had been fully addressed. This demonstrated to us that the provider did have an effective system to assess and monitor the quality of service that people received.

Inspection carried out on 27 January 2014

During a routine inspection

The provider�s practice information leaflet was unavailable for people who used the service. This meant that people who used the service did not have clear and current information about the practice and the dental treatments provided.

Those dental treatment records seen were incomplete and lacked clear information about current medical history and the treatment given during each consultation. This showed us that people did not always experience care, treatment and support that met their needs and protected their rights.

The provider had not made suitable arrangements to ensure that staff had received clear guidance about the safeguarding of vulnerable adults and children. This meant that people who use the service were not protected from the risk of potential abuse.

The provider had not made arrangements to implement current infection prevention and control guidance. This showed us that people who used the service were not fully protected from the risk of cross infection.

There was no current audit framework in place and actions arising from previous audits had not been fully addressed. This demonstrated to us that the provider did not have an effective system to assess and monitor the quality of service that people received.