Archived: Mr Hoe Toh

The service was inspected in December 2012 and patients said that they were satisfied with the service provided. They thought that they had been given enough information about their treatment and about any charges they might have to pay. They said staff were courteous, friendly and helpful and they considered that their treatment had met their dental needs.

Shortfalls had been identified at the inspection in December 2012 and we returned to check that they had been addressed.

We found that there were now policies and procedures in place to protect children and adults from abuse and staff knew what he had to do if they suspected abuse.

There were more robust systems in place to prevent the risk and spread of infection.

The provider had made the environment safer to reduce the risk of injury and falls for patients and staff.

However, we found there were some shortfalls that reduced the provider's ability to consistently and reliably meet patients' needs. There was no recorded system for patients to give their consent to treatment. Some of the measures used to prevent the risk and spread of infection were not rigorous. The system used to identify and resolve environmental risks to patients' safety was not robust.